Damages & Replacements

Although every effort is made to get the products to you in perfect condition, breakages can occur . Please make sure you allow for this and for cuts when laying, before you work out your quantities. We cannot accept returns of opened pallets / over orders or part pallets or accept liability for product once they have been laid.

Please check your goods thoroughly on arrival.

The majority of our paving products are sold in full pallet/patio pack quantities unless otherwise stated as this reduces the potential for damage in transit and provides the customer with the best possible value as it reduces additional cost occurred from splitting pallets. Furthermore it ensures you receive sufficient quantity of one shade for your project.

Where breakages or damages are identified and reported to us then where products are sold in full pallets only we may only consider reimbursement for the individual damaged items, where goods are sold and delivered in M2 or units then reimbursement or replacement will be offered subject to the following:

We require an image of any damages alongside the order number within 48 hours of arrival and alongside full contact details (please send to info@valleysgroup.co.uk) before any replacements or reimbursement can be considered. We cannot consider replacements or reimbursement once the products have been delivered and signed for as fit for purpose, exceeded the time frame outlined above, removed from the pallet, or have been installed.